The Ballerinas of Wim

The World of Wim, is committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy outlined below. This policy is in accordance with the terms and conditions of Lulu Direct, our print-on-demand partner.

 

Eligibility for Refunds

We accept refund requests under the following conditions:

 

Defective or Damaged Products

• If the item you received is defective, damaged, or misprinted, you may request a replacement or refund.
• Proof of defect or damage (e.g., photographs) is required.

Incorrect Orders

• If you receive the wrong item or your order is incomplete, we will replace the incorrect item at no additional cost.

Lost in Transit

• If your order is confirmed lost in transit by the shipping carrier, we will issue a replacement or refund.

Customer-Initiated Returns

• Returns for reasons other than damage or defects (e.g., change of mind) are not accepted due to the custom nature of print-on-demand products.

 

Refund Process

To request a refund, please follow these steps:

 

1. Contact Us:

• Email us at [your email address] with your order number and a detailed description of the issue.

2. Submit Proof:

• Attach any relevant proof (e.g., photographs of the defect or damage, shipping label, and packaging).

3. Wait for Review:

• Our team will review your request and respond within 3-5 business days.

4. Refund Approval:

• If approved, refunds will be processed to the original payment method within 5-10 business days.
• If your order qualified for free shipping and items are returned, the actual shipping cost may be deducted from your refund amount.

 

Non-Refundable Items

Refunds will not be issued for:

• Digital products (e.g., eBooks, downloadable files).
• Items returned due to customer error (e.g., incorrect address provided).
• Orders that exceed 30 days from the delivery date.

 

Additional Information

Please note that all refunds are subject to Lulu Direct’s policies, as they handle the printing and fulfillment of our orders. For more details, visit Lulu Direct Terms and Conditions.

 

If you have any questions or concerns about our refund policy, please contact us at [your email address].

 

Effective Date: 12/18/2024

Delivery Estimates for Wim Orders

Thank you for your order! Here’s what to expect for delivery:

 

• Production Time:
  • Books are custom-printed and typically take 3–7 business days to produce. During peak seasons (e.g., holidays), production may take an additional 2–5 business days.
• Shipping Time:
  • U.S. Standard Shipping: 5–7 business days after production.
  • U.S. Expedited Shipping: 2–4 business days after production.
  • International Shipping: 10–15 business days after production, depending on your location.
• Total Delivery Time:
  • Domestic orders: 8–14 business days from the date of purchase.
  • International orders: 13–22 business days from the date of purchase.

 

Important Notes:

• You will receive a confirmation email with a tracking number once your order ships.
• Delivery times may vary due to customs or carrier delays, especially for international orders.
• Shipping costs are non-refundable unless the issue is due to an error on our part (e.g., defective or incorrect items).
• For replacements, we will cover the shipping cost of the new item.
• If your order qualified for free shipping and items are returned, the actual shipping cost may be deducted from your refund amount.
• If your order has not arrived within the estimated window, please contact Info@TerraExcelsior.com 

 

We appreciate your patience as we bring the wonder of Wim to you!